На основании 2198 отзывов пользователей
© 2019 TripAdvisor, LLC
Horrible
Chris D, Сан-Франциско, Калифорния
Upon arrival, I was advised that I would not have access to the club lounge. I was a party of four. We are all gold members. Two received access to the lounge. I was advised that I would receive a free breakfast. When I responded to the restaurant I was advised that I was not eligible for a free breakfast. My two coworkers who received access to the club lounge and club floor not only received a free breakfast but the ability to bring a guest. I was advised by the front desk that due to the hotel being full I would not receive access to the club lounge. Also I was advised by the restaurant staff I was not eligible for the free breakfast. Poor customer service. How can 2 members of my party who are gold members with the reservation made by the same assistant with the same rate be treated differently?
Average Hilton
tessto2018,
Average Hilton hotel, a bit dated. Needs a refurbishment of the rooms. The big foyer was welcoming but a bit noisy when the music was playing. Staff is welcoming and had a service attitude, but nothing extraordinary.
The hotel should focus on treating their guests better
Karen O,
The hotel should focus on treating their guests better. For a four star hotel, the service is not up to par. Also, the rooms should be kept a little cleaner - my dirty dishes were not removed for days even though I would put a note to throw away. Not happy in general.
Эти отзывы субъективны и яваляются отзывами индивидуальных путешественников, а не мнением TripAdvisor LLC или его партнеров.
© 2019 TripAdvisor LLC
На основании 2198 отзывов пользователей
© 2019 TripAdvisor, LLC
Horrible
Chris D
Сан-Франциско, Калифорния
Upon arrival, I was advised that I would not have access to the club lounge. I was a party of four. We are all gold members. Two received access to the lounge. I was advised that I would receive a free breakfast. When I responded to the restaurant I was advised that I was not eligible for a free breakfast. My two coworkers who received access to the club lounge and club floor not only received a free breakfast but the ability to bring a guest. I was advised by the front desk that due to the hotel being full I would not receive access to the club lounge. Also I was advised by the restaurant staff I was not eligible for the free breakfast. Poor customer service. How can 2 members of my party who are gold members with the reservation made by the same assistant with the same rate be treated differently?
Подробная информацияAverage Hilton
tessto2018
Average Hilton hotel, a bit dated. Needs a refurbishment of the rooms. The big foyer was welcoming but a bit noisy when the music was playing. Staff is welcoming and had a service attitude, but nothing extraordinary.
Подробная информацияThe hotel should focus on treating their guests better
Karen O
The hotel should focus on treating their guests better. For a four star hotel, the service is not up to par. Also, the rooms should be kept a little cleaner - my dirty dishes were not removed for days even though I would put a note to throw away. Not happy in general.
Подробная информацияGreat Frankfurt stay
Lara H
Peoria
Our room was beautiful and everything was very clean. The available breakfast was pricey but very good. The property backs up to a lovely park area and is close to everything downtown. The staff was very helpful.
Подробная информация
Эти отзывы субъективны и яваляются отзывами индивидуальных путешественников, а не мнением TripAdvisor LLC или его партнеров.
© 2019 TripAdvisor LLC
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