You will be charged for EVERYTHING - $1.50 for local calls, beach chairs/umbrellas, parking is also very expensive and poorly organized. Valet staff is rude - yelled at us when we loaded our luggage, told our delivery person they were going to phone police for trespassing. Rooms are dated - chipped damaged furniture and ours was not very clean - hair in bed, finger prints and spills on desk. Beach is very rocky and umbrella and chairs are expensive to rent - also very crowded.
We spent a week at Turtle Bay Resort before coming to Hilton Hawaiian Village and we wish we would have just stayed at Turtle Bay!! Nicer, cleaner rooms, beautiful sandy beach, friendlier staff and way more included with your room - better parking, free beach chairs and tiki huts, unlimited towels, free snorkeling etc. Also much more space!